Most of the time, you just want the other size
Wrong size, wrong colour, or you have decided you want the next one up. Tell us what you would rather have and we will get it moving as soon as the first piece is back with us.
Not sure what you want instead. Take the value as store credit and spend it whenever something is right, here or in the shop.
Back to the card you paid with, at the price you paid, within five business days of it reaching us. Original shipping is not refundable.
A discount code does not cost you the free return.
If you used a welcome code or a thank-you code, you are still covered, same as everyone else. The only thing that changes it is a piece that was marked down.
A marked-down piece is yours to keep
A sale piece is any piece shown at a reduced price, here or in the shop, including a reduction that comes off at checkout. Those are final, and a discount code used on one does not change that. It is the trade for the markdown, and it is the reason we can cut as deep as we do. None of this limits your rights under Alberta consumer protection law.
Start it with us before you ship anything
Open the returns portal with your email or postal code and your order number. Pick the pieces, and tell us whether you want a different size, store credit or a refund.
We look at every request and send you the instructions once it is approved. Please hold off shipping until you hear back, or the package can go astray.
We check it over when it arrives, then send the swap, load the credit, or put the refund back on your card.
What can come back. Unworn, unaltered and unwashed, with the original tags on. Footwear comes back in its own box, in its own condition, with no shipping labels stuck to the box itself. Underwear and swimwear cannot come back.
If something is wrong with it. Faulty, damaged or not what was described, we will repair it, replace it or refund it, and we cover the return shipping whatever you paid for the piece.
Shipping. On a regular-priced piece the return label is free, whether or not you used a code. An exchange that ships out to you again may carry a new shipping charge, and duties and taxes on a return are yours.
Sending from outside Canada. Mark the customs form Return of Canadian Merchandise. Without that wording a package can sit at the border, pick up fees, or not reach us at all.
Ready when you are
You will need the email or postal code on the order, and the order number. It is in your confirmation email.
Start a return or exchangeOr read the full refund policy.
Or just bring it in
If you are in Edmonton, skip the whole thing and walk it through the door. We would rather put it on you and see what is actually wrong with it, and most of the time that is a five minute conversation instead of a parcel.
Call 780-431-4293 or email menswear@mrderk.com and we will set it up for you.