By accessing or using MrDerk.com, you agree to the following terms and conditions. If you have any questions, we strongly encourage you to contact us first. We are often able to clarify sizing, fit, and policy details before an issue arises.
Please note: Every return starts in our returns portal, and nothing should be shipped back until we approve it.
Return Policy
The short version
- Regular-priced pieces: free returns, with or without a discount code. We cover the return label, whether you want a refund, store credit or a different size.
- Sale pieces: final sale.
Start a return in the returns portal within 14 days of delivery. Also see our refund policy.
Final Sale Items
- A sale piece is any piece shown on our site or in the store at a reduced price, including reductions applied automatically at checkout. Sale pieces are final sale, and a discount code used on a sale piece does not change that.
- Where a piece shows a crossed-out price, that is our own former regular selling price for the piece.
- Final sale: no returns or exchanges for a change of mind or a size that did not work, in the store or online. This does not limit your rights under Alberta consumer protection law. If a piece is faulty, damaged or not as described, on arrival or in wear, call 780-431-4293 or email menswear@mrderk.com and we will repair, replace or refund it, and we cover the return shipping.
- The 14-day return window applies to regular-priced pieces, including those bought with a discount code. A piece returned inside that window is refunded at what you paid. We do not refund a piece and then sell you the same piece at a sale price.
- If you are unsure about sizing or fit on a sale piece, call 780-431-4293 or email menswear@mrderk.com before you buy. We will measure the piece in hand and send you the numbers. Store hours are on our contact page, and we answer email within one business day.
Price Adjustments
- We do not adjust the price of a purchase, in the store or online, to match a later reduction.
- If we have made a pricing error on your order, tell us and we will correct it.
- Quantities are limited to stock on hand. If a piece sells out before we can pack your order, we cancel that line and refund it in full, and we tell you the same day.
Eligibility for Returns
- Start your return in the returns portal within 14 days of delivery.
- Items must be unworn, unaltered, unwashed, with original tags attached.
- Footwear must be returned with the original box in original condition. Do not apply shipping labels directly to the shoe box.
- Underwear and swimwear are not eligible for return.
Refund Process
- Refunds are processed only after the item has been received and inspected.
- Please allow up to 5 business days after inspection for processing.
- Original shipping charges are non-refundable.
How to Return
- Open the returns portal and log in with your email or postal code and your order number.
- Choose the pieces you are sending back and whether you would like a refund, store credit or a different size.
- We review every request. Once it is approved, you will receive your return instructions by email.
- Returns shipped without an approved request may be refused.
Prefer to talk it through? Call 780-431-4293 or email menswear@mrderk.com and we will set it up for you.
Shipping & Responsibility
- Regular-priced pieces: the return label is free, with or without a discount code. In Edmonton, bring it into the store and we will fit you in person.
- Where package protection is offered at checkout and you add it, your order is covered if it is lost, stolen or arrives damaged in transit.
- If a piece arrives faulty, damaged or not as described, we cover the return shipping.
- All duties, taxes, and related charges are the responsibility of the customer.
- Exchanges will incur a new outbound shipping charge.
We recommend using a carrier that provides tracking and insurance. Mr. Derk is not responsible for lost return shipments.
Lost or Damaged Items
- Shipping Damage: Damage in transit must be addressed directly with the carrier. We can provide tracking details if needed.
- Untracked International Shipping: Packages sent without tracking are shipped at the customer's risk.
Shipping Information
We ship promptly; however:
- Delivery timelines vary by destination.
- Customs delays are beyond our control.
- By placing an order, you accept the risk of shipping delays.
Exceptions
We reserve the right to make case-by-case exceptions to our return and exchange policies on full-price pieces, at our discretion. Any exception must be confirmed in writing prior to return.
Intellectual Property Rights
All content on MrDerk.com, including trademarks, designs, and materials, is protected under intellectual property laws. Unauthorized use or reproduction is prohibited.
Content Accuracy
While we strive for accuracy, Mr. Derk does not guarantee that all content is free from error. Product details and availability may change without notice.
Opinions expressed by designers or third parties do not necessarily reflect the views of Mr. Derk.